Welcome to the support home page. We're proud of our range of products and want to give you positively the best after sales support.

If you have a question about installing our using any of The Whip products, check this page first to see if your question has already been answered before.

If you still have any problems, feel free to call us on 61 (07) 4058 0046 or email us at sales@thewhip.com.au

How do I install The Whip?
How do I upgrade from the demo version to the full product?
How do I register The Whip?
I've upgraded to a new computer and now The Whip doesn't work?
Why should I compact The Whip Database?
How do I compact The Whip Database?
How often should I compact The Whip Database?
When would I need to repair The Whip Database?
What's the best way to back-up the The Whip Database?
How often should I back-up The Whip Database?
How do I use a back-up database if I can't repair the original database?
Which version of The Whip do I need?

How do I install The Whip? - The Whip comes with a standard Windows 95 or Windows NT setup. You will normally install The Whip directly from the CD (or from the 3 1/2 inch disks). Follow the on-screen prompts to select a location to install The Whip. The Whip will require about 20 Mb of disk space for an initial installation, the space required will increase as you add more races to the database. Typical users find that the database will increase in size by 5 - 10 Mb per year of use.(You can of course archive old races - but doing so may affect your statistics and analysis). To complete the installation you will need to register your copy of The Whip.(See the FAQ question on registration for more information).

How do I upgrade from the demo version to the full product? - To enable the full capabilities of The Whip you will need to register the product. You can do this by either phoning us (07 4058 0046) or sending us an email to sales@thewhip.com.au.

How do I register The Whip? - Once you have your registration code, just enter your name and the code into the registration form and your product will be immediately registered.

I've upgraded to a new computer and now The Whip doesn't work? - Under certain circumstances The Whip will need to be re-registered on a new machine. If you have upgraded your computer and now can't use The Whip, just contact us on support@thewhip.com.au and we will immediately provide you with the re-registration details you need.

Why should I compact The Whip Database? - Compacting the database will reduce the amount of space that the database uses on your hard disk. An additional, and important benefit, is that your database will also perform faster after being compacted.

How do I compact The Whip Database? - To compact The Whip database you must make sure that all of The Whip windows are closed. Then you can use the Compact Database option from the Utilities section to begin the compaction. Compaction may take several minutes to complete. You will be given a message when the compaction has finished.

How often should I compact The Whip Database? - this depends entirely on how often you use the database and how much new data (horses, jockeys and races) that you add. Compacting will never damage your database so you may want to compact at the beginning (or end) of every session. A more moderate approach is to compact say once a week or once a month.

When would I need to repair The Whip Database? - Under normal working conditions The Whip database will function without problems. However, power fluctuations or computer problems may impact on your database. Repairing the database will remove any problems that may occur. Do understand though, that if some of the data has been damaged, the repair function may not be able to restore all records. Repairing the database is an option available from the Utilities section of the program

What's the best way to back-up the The Whip Database? - You do not need to backup The Whip main program, since you can always re-install it from CD. Your database should be backed up however. Tape drives or Zip drives are the best option when backing up the database. You can use floppy disks (3.5in) but you may need several to complete the backup, and it will take considerably longer to do. Before beginning the backup you should compact the database - this will minimise the size of the backed up files.

How often should I back-up The Whip Database? - Your data in The Whip is extremely important. Having a recent backup is the best insurance policy you could have. The best recommendation would be to backup the database at the end of every session where you have made any changes or additions. At a minimum you should consider once a week as standard practice.

How do I use a back-up database if I can't repair the original database? - Move your original database to another directory on your system and then copy your backup database into The Whips directory. Now rename this copied backup database to "race.mdb". You will now be able to use your backup database as a replacement.

Which version of The Whip do I need? - We are also producing movies to be included on our demo CD showing each of the products in action. If you're still not sure then drop us a line and we can advise (support@thewhip.com.au). We are also looking at an upgrade policy allowing you to move from Lite to Express and even to the Professional version.

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